Understand our refund process.

1. Refund Policy Overview

This Refund Policy explains the circumstances under which a refund may be requested for purchases of Gold Striker. Because Gold Striker is digital software, refund eligibility may depend on whether the product has been delivered or accessed and on any mandatory consumer rights that apply.

2. Before Purchasing

Customers are encouraged to review the product information, FAQ, system requirements, pricing and the available free backtest version before purchasing the full Gold Striker lifetime product.

The free backtest is intended to help customers evaluate the strategy and become familiar with the product before making a purchase decision.

3. Free Backtest Evaluation

The free backtest version is provided for historical evaluation in the MetaTrader 5 Strategy Tester. Customers are encouraged to use it to assess the strategy and compatibility with their environment before purchasing the full product.

Backtest results do not create a guarantee of future performance and do not, by themselves, establish a right to a refund.

4. Digital Product Nature

Gold Striker is delivered as digital software and lifetime product access. Once digital software or access has been delivered, refund eligibility may be affected by applicable consumer laws and the circumstances of the purchase.

5. Technical Issues

If you experience an installation, configuration or product issue, contact support first. Provide a clear description of the problem, relevant MT5 information and screenshots where useful.

We will make reasonable efforts to determine whether the issue can be resolved through configuration, compatibility guidance or technical support.

6. Incompatible Environment

Broker restrictions, unsupported MetaTrader environments, VPS or network issues, symbol naming differences, spread conditions and other third-party environment factors may affect operation.

Customers should review compatibility and use the free backtest or demo environment where appropriate before using the product with real capital.

7. Duplicate or Accidental Payment

If you believe you were charged more than once for the same purchase or a payment was processed incorrectly, contact support promptly with the relevant transaction details so the payment can be reviewed.

8. Fraud and Chargebacks

Unauthorized transactions should be reported promptly. Fraudulent use, intentional payment reversal after receiving digital access, unauthorized redistribution or other abusive activity may result in suspension of access, subject to applicable law.

9. How to Request a Refund

Send your request to support@eagoldstriker.com and include your order or reference information, purchase date, reason for the request and any relevant technical details if the request concerns a product issue.

10. Review of Requests

Refund requests are reviewed individually based on the applicable policy, transaction records, product-delivery status, technical circumstances and any mandatory consumer rights that apply to the customer.

11. Refund Method and Timing

If a refund is approved, it will generally be issued through the original payment method where possible. Processing time may depend on the payment provider or financial institution.

12. Consumer Rights

Nothing in this Policy is intended to remove or restrict mandatory consumer rights that cannot lawfully be excluded in your jurisdiction. Where local law provides a right to cancellation or refund, that law may apply.

13. No Performance-Based Refund

Trading outcomes can vary. A loss, lower-than-expected return, different results between accounts or dissatisfaction with trading performance does not by itself establish that the software is defective or that a refund is legally required.

14. Backtest and Live-Performance Differences

Historical backtest results do not guarantee live performance. Differences may occur because of spreads, slippage, liquidity, execution speed, broker conditions, market volatility and other live trading factors.

15. Changes to This Policy

This Refund Policy may be updated when the product, payment methods, business practices or applicable legal requirements change. The current version published on this page applies subject to mandatory law.

16. Contact

17. Last Updated

Last updated: August 26, 2026.

Because refund rights for digital products vary by jurisdiction, review this policy against the actual payment process, delivery method and applicable consumer laws before publishing.